Questions you should ask any interlock provider… before you sign up!

• What is your company’s primary business? Does your company offer services other than interlock?
• What is your mission and goal for me as a customer?
• If I make a mistake and fail or violate my machine, what fee do you charge?
• Are you an Arizona-based company?
• If for some reason I can’t get my device to function correctly, what is your process?  Are you available 24 hours a day?  Do you guarantee a response time?
• What happens if I have a problem with my interlock and you’re closed?
• What is the total cost for everything for the entire interlock period, including tax? (Not just the monthly rate.)
• What vehicles are you not able to install an interlock on?
• Do you have mobile service? If yes, explain how it works.
• Can you check and see if I’m eligible for an interlock?
• How long have you been in business in Arizona?
• What do you do for me if MVD tries to extend my time?